Pine Fever Supply Co. apparel and print-on-demand items
Each item is made to order just for you, and it's covered by our 30-day money-back guarantee: if you're not happy for any reason, email us within 30 days and we'll give you your money back, no questions asked. (Our store is opening soon, so nothing is for sale yet.) Please check the size chart before ordering so it fits right the first time.
If something is wrong with it, we'll make it right. Within 30 days of delivery, email [email protected] with:
- your order number,
- a clear photo of the problem (and of the label if it's a size or item mix-up), and
- a short description.
This covers misprints, printing defects, damage in shipping, and wrong items. After we review the photo, we'll send a free replacement or a full refund, your choice. No need to send the item back unless we ask.
Gadgets, pet gear and other warehouse items
You can request a return within 30 days of delivery.
- Items must be unused, in original condition and packaging.
- Email [email protected] with your order number before sending anything back. We'll send the return address and instructions. Items mailed without a return authorization can't be processed.
- Defective, damaged or wrong items: send a photo within 30 days. We'll replace or refund you, including shipping, and may not need the item back.
- Change of mind: refunds cover the item price. Return shipping is paid by the customer, and original shipping charges aren't refundable.
Refunds
Approved refunds go back to your original payment method within about 5–10 business days (est.), depending on your bank. You'll get an email when your refund is processed.
Cancellations
Need to cancel? Email us within 12 hours of ordering. Print-on-demand items often go into production quickly, and once production starts we can't cancel the order.
Deals on other sites
Products on our Deals page are sold by other stores. Returns for those go through the store you bought from and follow that store's return policy. If you have trouble, our Prudent Promise means we'll personally help you contact the store.